IPTV Nordic FHD is a digital subscription service. When you place an order, you receive immediate access to setup instructions and service details by email. Because of this immediate digital delivery, refund requests are evaluated on a case-by-case basis rather than under a standard return window.

We understand that technology does not always work perfectly. A refund may be considered when: you experience a genuine, verifiable service issue that we cannot resolve through reasonable support efforts; the service is not delivered as described due to an error on our side; or you were charged in error (such as a duplicate charge).

If you encounter a technical issue, we ask that you first contact our support team so we can attempt to resolve it. Many issues are resolved quickly with the right guidance.

To request a refund, contact us through our contact page with the following information: your order number (if available), the email address used at checkout, a clear description of the issue, and the date of purchase.

We will review your request and respond promptly, typically within 2–3 business days. We may ask follow-up questions to understand the issue fully.

Refunds are generally not available in the following circumstances: the service is functioning as described and you changed your mind; access details have been used and content has been accessed; the issue stems from your device, internet connection, unsupported player, or regional network restrictions outside our control; you purchased the wrong plan duration by mistake; or your subscription period has largely elapsed.

We are a small, honest business. We are not trying to hide behind fine print — if something is genuinely wrong, tell us and we will work with you.

Approved refunds are returned to the original payment method used at checkout. Processing times depend on your payment provider and may take 5–10 business days to appear in your account.

We do not refund fees charged by third parties (such as currency conversion or bank fees), as these are outside our control.

We ask that you contact us before initiating a chargeback with your bank or payment provider. Most concerns can be resolved directly and more quickly through our support team. Unjustified chargebacks may result in suspension of service access.

We aim to treat every customer fairly. If something is not right, tell us and we will do our best to make it right. We believe in honest communication and reasonable outcomes for both sides.